Right of withdrawal & returns

Overview

Our refund and return policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

To complete your return, we need a receipt or proof of purchase.

Do not return your purchase to the manufacturer.

Refunds

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank. There is often a certain processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at info@ceonab.se.

Sales items

Only regular priced items can be refunded. Sale items cannot be refunded.

Exchanges

We only exchange goods if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ceonab.se and send your item to: Kövlinge 110, 312 94 Laholm.

Shipping & Returns

To return your product, you should mail your product to: Kövlinge 110, 312 94 Laholm.

You will be responsible for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.